Privacy Policy
Erika Roberts Studio
Last Updated: [Month Day, Year]
Erika Roberts Studio (“Erika Roberts Studio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the privacy rights that may be available to you.
This Privacy Policy applies to information collected through our website, www.erikaroberts.studio, our online shop, email communications, commission or inquiry forms, newsletter signups, and related online services.
By using our website, placing an order, submitting an inquiry, or signing up for our emails, you acknowledge that you have read this Privacy Policy.
1. Who We Are
Erika Roberts Studio is an independent art and design studio offering artwork, prints, tea towels, gifts, custom or commissioned work, licensing, and related creative products and services.
Business name: Erika Roberts Studio
Website: www.erikaroberts.studio
Email: hello@erikaroberts.studio
Mailing address: 817 Piccadilly Drive, Nolensville, TN
For purposes of applicable privacy laws, Erika Roberts Studio is generally the “controller” of the personal information we collect directly from you.
2. Information We Collect
We collect personal information in a few different ways: when you provide it to us directly, when you use our website or shop, and when third-party service providers help us operate the website and fulfill orders.
A. Information You Provide Directly
We may collect the following information when you make a purchase, contact us, submit a commission inquiry, sign up for emails, create an account, or otherwise communicate with us:
Name
Email address
Phone number, if provided
Billing address
Shipping address
Order details and purchase history
Payment status and transaction details
Customer account information, if you create an account
Messages, questions, commission details, project notes, or other information you choose to send us
Reference images, inspiration images, event details, or other materials you submit for a custom project or commission
Newsletter signup preferences
Any other information you voluntarily provide
B. Order, Checkout, and Payment Information
When you purchase from our shop, we collect the information necessary to process and fulfill your order. Payment information is processed by third-party payment processors. We do not intentionally store full credit card numbers on our own systems.
Depending on how you choose to pay, our payment processors may collect payment card details, billing information, transaction identifiers, fraud-prevention information, and other payment-related data. Their use of your information is governed by their own privacy policies and security practices.
C. Website, Device, and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Links clicked
Referring website or source
Approximate location based on IP address
Date and time of visit
Cart, checkout, and session information
Cookie identifiers and similar tracking technologies
We use this information to operate the website, maintain security, understand how visitors use the site, improve our products and services, and support shopping cart and checkout functionality.
D. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies. These technologies may be provided by our website platform, ecommerce tools, analytics providers, email marketing tools, payment processors, or advertising/social media platforms.
Cookies may be used for purposes such as:
Operating the website
Remembering cart or checkout information
Enabling account login features
Measuring site traffic and performance
Understanding which pages or products visitors view
Improving our website and customer experience
Supporting email marketing analytics
Supporting advertising, retargeting, or social media integrations, if enabled
Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, may be optional depending on your location and choices.
You can manage cookies through your browser settings and, where available, through our cookie banner or cookie preferences tool.
3. Why We Collect and Use Personal Information
We collect and use personal information for the following purposes:
To Process Orders and Provide Products
We use your information to:
Process purchases
Confirm orders
Accept payment
Package and ship products
Provide order updates
Handle returns, exchanges, refunds, or customer service requests
Maintain order history
Prevent fraud or misuse of our shop
To Respond to Inquiries and Manage Projects
We use your information to:
Respond to your questions
Review commission, licensing, wholesale, or collaboration inquiries
Prepare quotes or project proposals
Communicate about project details
Create, revise, approve, deliver, or ship custom work
Maintain records of project communications
To Send Marketing Emails
If you sign up for our mailing list, we may use your email address to send updates about new products, launches, events, promotions, studio news, or other marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
To Operate and Improve Our Website
We use website and usage information to:
Keep the website functioning properly
Maintain shopping cart and checkout features
Monitor site performance
Understand what products, pages, or content visitors engage with
Improve the design, functionality, and customer experience of the site
Troubleshoot technical issues
To Protect Our Business and Customers
We may use personal information to:
Detect and prevent fraud
Protect against unauthorized access
Enforce our policies or terms
Respond to disputes, chargebacks, or legal claims
Maintain the security and integrity of our website and business systems
To Meet Legal, Tax, and Accounting Obligations
We may use and retain certain information to comply with legal requirements, including:
Tax records
Accounting records
Business records
Consumer protection obligations
Legal requests or regulatory requirements
Dispute resolution
4. Legal Bases for Processing Personal Information
If you are located in the European Economic Area, United Kingdom, or another region that requires a lawful basis for processing personal information, we rely on the following legal bases:
Contract
We process personal information when necessary to fulfill a contract with you or take steps before entering into a contract. For example, we use your information to process orders, ship products, respond to commission inquiries, and provide customer service.
Consent
We rely on your consent when you sign up for marketing emails, submit optional information, or allow certain non-essential cookies where consent is required. You may withdraw consent at any time.
Legitimate Interests
We may process personal information based on our legitimate interests, including operating our business, improving our website, communicating with customers, preventing fraud, maintaining security, and understanding how visitors use our site. We only rely on legitimate interests where those interests are not overridden by your privacy rights.
Legal Obligation
We may process and retain personal information where necessary to comply with tax, accounting, consumer protection, legal, or regulatory obligations.
5. Who We Share Personal Information With
We do not sell customer lists. We do not share your personal information with third parties for their independent direct marketing unless you have consented or we clearly disclose that practice.
We may share personal information with trusted third parties who help us operate our business, including:
Website and Ecommerce Providers
We may share information with our website platform, hosting provider, ecommerce tools, cart/checkout provider, and customer account tools so they can operate the website and online shop.
Payment Processors
We share payment-related information with payment processors so they can securely process transactions, detect fraud, and manage payment records. We do not intentionally store full payment card numbers on our own systems.
Shipping and Fulfillment Providers
We may share your name, shipping address, order details, email address, and phone number if needed with shipping carriers, postage providers, fulfillment partners, printers, or production vendors so your order can be produced, packaged, shipped, and delivered.
Email and Marketing Providers
If you sign up for our newsletter or marketing emails, we may share your email address and related engagement information with our email marketing platform so we can send and manage those communications.
Analytics and Cookie Providers
We may use analytics tools, cookie tools, or similar technologies to understand website performance, traffic, and customer interaction with our site.
Professional Advisors
We may share information with accountants, legal advisors, insurers, consultants, or other professional service providers when necessary for business, legal, tax, or accounting purposes.
Legal, Safety, and Compliance Purposes
We may disclose information if required to do so by law, subpoena, court order, governmental request, or when we believe disclosure is necessary to protect our rights, customers, business, website, or others.
Business Transfers
If Erika Roberts Studio is involved in a merger, sale, reorganization, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction.
6. Third-Party Websites and Social Media
Our website may link to third-party websites, social media platforms, payment processors, shipping providers, or other services that we do not control.
For example, if you click links to Instagram, Facebook, Pinterest, TikTok, or another social media platform, those platforms may collect information about you according to their own privacy policies.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing information to them.
7. How Long We Keep Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
In general:
Order and transaction records may be retained as long as needed for fulfillment, customer service, tax, accounting, legal, fraud prevention, and dispute-resolution purposes.
Customer account information may be retained while the account remains active or as needed to provide account-related services, unless deletion is requested and we are legally able to delete it.
Newsletter information is retained until you unsubscribe, request deletion, or we remove inactive subscribers.
Contact and inquiry records may be retained as long as needed to respond to your inquiry, manage the relationship, preserve business records, or resolve disputes.
Commission and custom project information may be retained as needed to complete the project, document approvals, maintain business records, protect legal rights, or reference past work.
Website analytics and cookie information is retained according to the settings of the relevant cookies, analytics tools, and service providers.
Legal, tax, and accounting records may be retained for the period required by applicable law.
When personal information is no longer needed, we may delete it, anonymize it, or securely archive it.
8. International Data Transfers
Erika Roberts Studio is based in the United States. If you access our website or purchase from us from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
If you are located in the European Economic Area, United Kingdom, or Switzerland, please understand that the United States and other countries may not provide the same level of data protection as your home country.
Where required, we rely on appropriate safeguards for international transfers, which may include Standard Contractual Clauses, adequacy decisions, the EU-U.S. Data Privacy Framework where applicable to certified vendors, or other lawful transfer mechanisms.
9. Your Privacy Choices
Depending on where you live, you may have certain rights and choices regarding your personal information.
Marketing Emails
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, customer service responses, or legal notices.
Cookies
You can manage cookies through your browser settings. Where available, you may also manage cookie preferences through our cookie banner or cookie preferences tool.
If you disable certain cookies, some features of the website may not work properly, including cart, checkout, account login, or personalization features.
Account Information
If customer account features are available, you may be able to access, update, or delete certain account information by logging into your account or contacting us.
10. Privacy Rights for EEA, UK, and Similar Jurisdictions
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy rights, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request portability of your personal information
Withdraw consent where processing is based on consent
Lodge a complaint with your local data protection authority
These rights may be subject to limitations under applicable law. For example, we may need to retain certain information for legal, tax, accounting, fraud prevention, or dispute-resolution purposes.
To exercise your rights, contact us at [Insert privacy/contact email].
11. California Privacy Notice
This section applies to California residents and is intended to supplement the rest of this Privacy Policy.
California privacy laws may provide certain rights regarding personal information. Whether all of these rights apply depends on the law and whether Erika Roberts Studio meets applicable legal thresholds. However, we aim to be transparent about the information we collect and how we use it.
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, shipping address, billing address, phone number, IP address, account username, or similar identifiers
Commercial information, such as products purchased, order history, cart information, payment status, and customer service records
Internet or electronic network activity, such as browsing activity, pages viewed, cookie identifiers, referring source, and interaction with the website
Geolocation information, such as approximate location based on IP address
Audio, electronic, visual, or similar information, such as images or materials you voluntarily submit for a commission, custom project, inquiry, or collaboration
Professional or business-related information, if you contact us for wholesale, licensing, collaboration, or business purposes
Inferences, such as preferences based on products viewed, purchased, or added to cart
Sensitive personal information, only if you voluntarily provide it or if it is processed by payment/account providers as necessary for secure transactions. We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about you.
Sources of Personal Information
We may collect personal information from:
You directly
Your use of our website
Our ecommerce platform
Payment processors
Shipping and fulfillment providers
Email marketing providers
Analytics or cookie providers
Social media or advertising platforms, if you interact with our content or ads
Other service providers that support our business
Purposes for Collection and Use
We collect and use personal information for the purposes described above, including:
Processing and fulfilling orders
Providing customer service
Managing commissions, wholesale, licensing, or collaboration inquiries
Sending marketing emails if you opt in
Operating and improving the website
Maintaining security and preventing fraud
Meeting legal, tax, and accounting obligations
Protecting our rights and resolving disputes
Categories of Personal Information Disclosed to Service Providers
We may disclose the categories of personal information listed above to service providers or contractors, including website hosting providers, ecommerce providers, payment processors, shipping carriers, printers, fulfillment vendors, email marketing platforms, analytics providers, cookie tools, professional advisors, and legal or compliance service providers.
Sale or Sharing of Personal Information
We do not sell customer lists or personal information in exchange for money.
Some privacy laws define “sale” or “sharing” broadly. If we use advertising cookies, retargeting pixels, social media pixels, or similar tools, those tools may be considered “sharing” personal information for cross-context behavioral advertising under California law.
We may share limited internet or electronic network activity information with advertising or analytics partners through cookies, pixels, or similar technologies. You may opt out by using our cookie preferences tool where available, adjusting your browser settings, or contacting us at [Insert privacy/contact email].
California Privacy Rights
Depending on the applicable law, California residents may have the right to:
Request to know what personal information we collect, use, disclose, sell, or share
Request access to personal information
Request correction of inaccurate personal information
Request deletion of personal information
Opt out of sale or sharing, if applicable
Limit the use of sensitive personal information, if applicable
Not be discriminated against for exercising privacy rights
To submit a privacy request, contact us at hello@erikaroberts.studio.
We may need to verify your identity before fulfilling a request. We may deny or limit requests where permitted by law, including when we need to retain information for legal, tax, accounting, security, fraud prevention, order fulfillment, or dispute-resolution purposes.
Authorized Agents
If applicable law allows you to use an authorized agent to submit a privacy request, we may require proof that the agent is authorized to act on your behalf and may also ask you to verify your identity directly with us.
Do Not Track and Global Privacy Control
Some browsers offer “Do Not Track” signals. Our website does not currently respond to all Do Not Track browser signals.
Where required by applicable law and technically supported by our website tools, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for opt-outs from sale or sharing of personal information.
12. Children’s Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at hello@erikaroberts.studio, and we will take appropriate steps to delete the information if required by law.
13. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, online service, payment system, or method of electronic storage is completely secure.
You are responsible for keeping your account login information secure if you create an account on our website. Please contact us promptly if you believe your information or account may have been compromised.
14. Data You Choose to Make Public
If our website allows reviews, comments, testimonials, social media interaction, or similar public submissions, any information you choose to post publicly may be visible to others. Please do not submit information publicly that you do not want others to see.
If you tag Erika Roberts Studio on social media, comment on our posts, send us content, or otherwise interact with us publicly, your username, profile information, and content may be visible according to the settings and policies of the relevant platform.
15. Custom Artwork, Commissions, Licensing, and Submitted Materials
If you contact us about custom artwork, commissions, licensing, wholesale, collaborations, or similar projects, we may collect and use the information you provide to review the project, communicate with you, prepare quotes, create artwork, document approvals, fulfill the project, and maintain business records.
If you send reference images, inspiration images, photographs, logos, brand materials, venue images, or similar content, you represent that you have the right to share those materials with us for the requested purpose.
We may retain commission or project records as needed to complete the project, preserve business records, respond to future questions, protect our rights, or comply with legal obligations.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.
If we make material changes, we may provide additional notice, such as by posting a notice on our website or contacting you by email where appropriate.
Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated policy.
17. Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, please contact us:
Erika Roberts Studio
Email: hello@erikaroberts.studio
Mailing address: 817 Piccadilly Drive, Nolensville, TN
Website: www.erikaroberts.studio